LVCA Staff

Ellen Moore Osborne, Executive Director

Ellen Moore Osborne has served as the Executive Director of Literacy Volunteers of Charlottesville/Albemarle since 2011. In 2015, she was awarded the Virginia Literacy Foundation's *Nancy Jiranek Award*, given annually to an executive director of a community-based literacy organization who exemplifies the best in nonprofit management in the state and makes a positive impact on the community through excellent programming.

Prior to coming to LVCA, she worked as a Development Director for several nonprofit organizations at the national and state level. In addition to having 20+ years of nonprofit experience, Ellen earned her MFA (printmaking) from Louisiana State University and her BFA (printmaking) from East Carolina University. As a fan of lifelong learning, she went back to school and recently earned a Masters in Nonprofit Studies at the University of Richmond in December 2018.

Steven Reid, Program Manager

Steven Reid joins LVCA from the Nashua Adult Learning Center in Nashua, New Hampshire and the New Hampshire Department of Adult Education, where he served as the College Transitions Mentor. While in New Hampshire, Steven worked with students in both the Adult Basic Education and English for Speakers of Other Languages programs. Before moving to New Hampshire, Steven taught English in Slovakia and Theatre, Speech and Debate in Texas. He holds a BS from Texas State University in San Marcos, Texas. In his free time, he enjoys traveling, reading, cooking and the arts.

Steven is responsible for training volunteer tutors, college and career advisement, coordinating learning groups, and oversight of Integrated Education and Training (IET) and workforce development programs.

Heather Tebbenhoff, Community Engagement Specialist

Heather Tebbenhoff joined the LVCA team in September 2016. She relocated to Charlottesville from Norfolk where she served as the Volunteer/Donation Drive Coordinator for The Salvation Army. Heather graduated from Virginia Wesleyan College with BAs in Mass Communications and Religious Studies. In her free time, Heather enjoys exploring mountain trails, hosting game nights, listening to podcasts, and binge-watching television with her husband and dog. 

Heather is responsible for keeping volunteer tutors, students, and the community engaged through mass communications, curriculum distribution, and event management. She is also responsible for LVCA's website and all social media platforms.

Maureen Overstreet, Program/Administrative Assistant

Maureen Overstreet previously served as a volunteer tutor for three years; she liked it so much, she now works full-time at Literacy Volunteers. She has more than 15 years of experience in administrative office work, most recently as Executive Assistant at UVA Community Credit Union. She also brings field experience as a teacher’s assistant in ESOL classrooms at the Carlos Rosario International School in Washington, DC. Maureen received a BS in Linguistics from Georgetown University.

Maureen schedules and conducts intake appointments, answers curriculum questions, tests students, oversees computer-learning programs, and collects and reports our data. She has been with LVCA for ten years.

Catherine McCall, Citizenship Coordinator

Before moving to the Charlottesville area, Catherine served as a coordinator for Social Studies Education at the University of Maryland, as a trainer and curriculum designer for a civic education nonprofit, and as a social studies teacher. She has volunteered as an English teacher in Mexico, and as a citizenship teacher in the DC area and with LVCA.

She holds a BA from the University of Virginia and a Master’s in Education from the University of Maryland. Outside of work, Catherine enjoys spending time with her family and cheering for UVA basketball.

Catherine teaches citizenship classes, leads workshops, supports tutors and their students working toward citizenship, and conducts intake interviews.

Jenn Dungan, Program Support Assistant

Jenn is a former LVCA tutor and Wordplay competitor who joined the staff in 2018. When not researching and writing grants, wrangling recalcitrant data, or assisting our students and tutors, she works as a freelance writer and communications strategist, volunteers with several classical music organizations, and diligently practices her cello skills so she can play chamber music with friends. Jenn has a degree in English from the University of Wisconsin-Madison, a passion for parallel construction, and an undying fealty to the Oxford comma.

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