LVCA Staff

Ellen Moore Osborne, Executive Director

Ellen Moore Osborne has served as Literacy Volunteer’s Executive Director since 2011. Prior to that she worked as an executive for several nonprofit organizations, including Soulforce, Inc. In addition to having 20+ years of nonprofit experience, Ellen earned her MFA (printmaking) from Louisiana State University and her BFA (printmaking) from East Carolina University. She was the recipient of the 2015 Nancy Jiranek Award. The Nancy Jiranek Award is given out annually to an executive director of a community-based literacy organization who exemplifies the best in nonprofit management in the state and, through excellent programming, makes a positive impact on the community.

Steven Reid, Program Manager

Steven Reid joins LVCA from the Nashua Adult Learning Center in Nashua, New Hampshire and the New Hampshire Department of Adult Education, where he served as the College Transitions Mentor. While in New Hampshire, Steven worked with students in both the Adult Basic Education and English for Speakers of Other Languages programs. Before moving to New Hampshire, Steven taught English in Slovakia and Theatre, Speech and Debate in Texas. He holds a BS from Texas State University in San Marcos, Texas. In his free time, he enjoys traveling, reading, cooking and the arts.

Heather Tebbenhoff, Tutor Recruitment & Storytelling Specialist

Heather Tebbenhoff joined the LVCA team in September 2016. She relocated to Charlottesville from Norfolk where she served as the Volunteer/Donation Drive Coordinator for The Salvation Army Hampton Roads Area Command. Heather graduated from Virginia Wesleyan College with BAs in Mass Communications and Religious Studies. Her hobbies and interests include wrangling her dogs on long walks, exploring Central Virginia with her husband and perfecting the art of list making.  

Maureen Overstreet, Program/Administrative Assistant

Maureen Overstreet previously served as a volunteer tutor for three years; she liked it so much, she now works full-time at Literacy Volunteers. She has more than 15 years of experience in administrative office work, most recently as Executive Assistant at UVA Community Credit Union. She also brings field experience as a teacher’s assistant in ESOL classrooms at the Carlos Rosario International School in Washington, DC. Maureen received a B.S. in Linguistics from Georgetown University.

Paige Zelikow, Citizenship Coordinator

Paige’s career has centered on promoting literacy, first as an elementary school librarian and now as an ESL professional. Paige has a BA in English, a Master’s Degree in Library Science, and ESL certification from UVA. She has volunteered and taught classes in pronunciation and U.S. customs and culture at the UVA International Center and coordinates civics instruction and teaches courses in citizenship preparation at Literacy Volunteers. In her free time, she enjoys reading (of course), gardening on a small scale, travel, photography, and tennis.

Crystal Napier, Jefferson School City Center Marketing & Outreach Coordinator

Crystal Napier is originally from Afton, Virginia and now resides in Albemarle County. She is an alumna of the University of Virginia and received her Master of Business Administration (MBA) at Liberty University in 2013. While working on her MBA, Crystal found her passion of wanting to empower women thru flattering designs and styles of clothing and became the owner and creator of Renee’s Boutique; Professional and Casual Clothing for the Curvy Woman. Crystal is an active member of prestigious organizations that help to better local areas and provide great resources to diverse groups and individuals. She has been a proud participant and ambassador to Piedmont Housing Alliance, Chamber of Commerce Minority Business Council, Dream Builders Academy, March of Dimes (High Heels for Hopes), Girl Scouts of America and the Professional Business Women Network to name a few. She is now excited to also be the part-time Marketing Coordinator for the Jefferson School City Center.